Shipping & Returns
Shipping Policy
Three Delivery Options
We know how important it is to receive your shirts in time for your group's event, so we offer three fast delivery options through UPS and USPS.
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Two-Week Standard Delivery
Standard delivery is guaranteed to arrive at your door within 14 days!
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One-Week Rush Delivery
Choose Rush Delivery and we'll make sure your custom printed shirts reach your doorstep within seven business days of placing your order. Plus, Rush Delivery only adds an additional 10% to the cost of your order.
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3-Day Super Rush (have it in time for the weekend) Delivery
We don't call this premium service Super Rush for nothing. Choose this option at checkout if you need your shirts in a flash, and for an extra 25% of the cost of your order, we’ll get your shirts to your door in three business days with the same attention to detail and Ithen USA commitment to quality we provide for all our customers.
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If you think you can’t have shirts in time for an event this weekend, think again! Simply place your order by 2pm Tuesday and you’ll have the shirts in hand by the end of the day on Friday. Not available on all products, including specialty items and embroidery.
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These shipping times reflect shipment within the contiguous 48 United States. We also do APO deliveries, but the 2 week guarantee applies specifically to the APO stateside address. If you would like shipping and pricing details for shipment to Alaska, Hawaii, or Canada, OR if you would like to learn more about our Rush or Super-Rush shipping options, please give us a call at 1-88-458-6595 and a service representative will be happy to assist you!
Return & Exchange Policy
Ithen USA’s money-back guarantee
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Since 1980, we have dedicated ourselves to exceed our customer’s expectations. We've made it our top priority to make our apparel decorating, ordering and fulfillment process one that will achieve amazing results for our customers.
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Customized goods are generally not accompanied by guarantees, but at Ithen USA, our customers happiness is our #1 priority. We deliver high-quality products - products that look just like what you created on our site, or approved with our design department.
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If the custom products you receive differ materially from what you created at IthenUSA.com, if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Ithen USA before returning any goods to ensure that your return is handled quickly and accurately.
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If you have any questions or concerns about your order, call us at 1-888-458-6595 Monday - Thursday 8am - 5pm or Friday 8am - 4pm ET.